The South Carolina Department of Motor Vehicles has selected FAST Enterprises to replace its decades-old computer system with a modernized platform aimed at expanding online services and cutting wait times.
Based on a release from S.C. Dept. of Motor Vehicles.
The South Carolina Department of Motor Vehicles has selected FAST Enterprises to replace the agency’s aging information technology system with a modern, customer-focused platform, according to SCDMV.
Following a solicitation and evaluation process, SCDMV awarded FAST Enterprises a 17-year contract to design, implement and support the agency’s new motor vehicle information technology system, according to SCDMV. The contract includes a three-year implementation period followed by up to 14 years of system support.
FAST Enterprises provides motor vehicle and government software solutions across the United States and internationally and currently supports DMV systems for 24 U.S. states, according to SCDMV. The company also provides tax processing software currently used by the State of South Carolina.
“We are excited to expand our partnership with the State of South Carolina by teaming up with the SCDMV to modernize the agency’s IT system and customer services,” said Martin Rankin, managing partner and chief executive of FAST Enterprises.
The modernized system will allow customers to initiate and, in some cases, complete DMV services online using a computer or mobile device, reducing the need to visit a branch office, according to SCDMV. For those who must visit in person, the system is expected to shorten wait times and transaction processing times.
“Our new modernized IT system will deliver a better customer experience for South Carolinians by allowing us to serve citizens and business customers more quickly and accurately,” said SCDMV Executive Director Kevin Shwedo. He said the state’s population is projected to exceed six million residents and that the current system, in use since 2002, is “inadequate to serve tomorrow’s South Carolina.”
The current system has been in operation across SCDMV headquarters and 65 branch offices statewide since 2002, according to SCDMV. New services will be introduced incrementally during implementation, with full system functionality projected by mid-2029.
